Internal reference

User flows

The interactive, animated user flows used across the site. Each one plays on its own, or you can click through it step by step.

A tour of the POS

A quick pass through the associate app — customers, catalog, scanner, cart, and everything else, one tab at a time.

Customers
New
Search customers…
Chat2 unread messages
Emily MillerVIP$2,480 lifetime · 12 orders
James CarterLast visit Jul 18
Sofia RossiNew · joined today
Aisha KhanMember · 4 orders

Everything starts with the customer.

Sell on the floor

Scan a tag, add the product to the cart and take the payment with Tap to Pay on iPhone, all on the associate’s phone.

Scan
Scanning…

Scan the tag with the phone’s camera.

Scan an item into the cart

How an associate rings up an item on the NewStore POS — scan the tag, check availability, add it to the cart.

Scan
Scanning…

Scan the item’s tag with the built-in scanner.

Sell what’s not in the store

Endless aisle on the POS — browse the full catalog, open a product that’s out of stock locally, and ship it straight to the customer from anywhere in the network.

Catalog
Search by name or SKU…
April Dress
$412.00
Britt Bucket Bag
$712.00
Erin Sandals
$812.00
Marlow Tote
$540.00

Browse the full catalog from the sales floor.

Return and exchange

Open any order, return an item, and turn it into an exchange — the refund and the new sale net out in one cart, on the floor.

Order #10432
Emily MillerPlaced Jul 12 · Delivered
April DressSize M · White
$412.00
Erin SandalsSize 7 · Black
$812.00
Return Items

Pull up the customer’s order — bought in any channel.

Ship an order from the store

An online order routed to the shop floor — picked, boxed, labelled, and shipped from the store, with every document printing where it should.

Order Fulfillment
57Orders
Not Started
2 Customer Pickup
55 Carrier Pickup
Fulfill Orders
In progress
In Progress5
Ready orders
Carrier Pickups20
Customer Pickups20

Orders land in the store’s queue, split by how they leave — carrier or customer.

Customer pickup

The same order, collected instead of shipped — picked from the same queue, then handed to the customer in one tap.

Order Fulfillment
57Orders
Not Started
2 Customer Pickup
55 Carrier Pickup
Fulfill Orders
In progress
In Progress5
Ready orders
Carrier Pickups20
Customer Pickups20

The same queue holds the orders a customer is coming to collect.

Sell to a customer who left the store

An associate answers a styling question over chat, sends a cart the customer can buy from their own phone, and gets paid — without the customer ever coming back in.

Chats
My InboxStore Inbox
Emily MillerJuly 4
I need help finding a matching bag for the shirt I bought last week.
WhatsApp · 48 minutes left to reply
Sofia RossiJuly 4
Do you have the Marlow Tote in black?
WhatsApp · 23 hours left
James CarterJuly 3
Thanks — I’ll come by on Saturday to try them on.
SMS · Opted-in
Noor HaddadJuly 3
Is the spring collection in store yet?
WhatsApp · Waiting to accept invitation
Daniel OduyaJuly 1
Perfect, thank you for the recommendation.
WhatsApp · Service window expired

Conversations wait in the associate’s own inbox — each with a reply clock and where consent stands.

Receive a delivery on the shop floor

A shipment arrives and the store takes it in on the same phone it sells on — scanning the cartons, reconciling every line against the ASN, and putting the stock live for sale in minutes.

Inventory
Hello Adam — here are your tasks
Receive ASN2
Transfers3
Counts5
Inventory OverviewEdit
Incoming Products234Expected by 23.10
Next Full Count26.11.25Winter Count
Low Stock12Products
Out of Stock6Products

Inventory work arrives as a task list on the shop floor — not as a job that waits for the back office.

Split a payment across two tenders

A customer pays with a gift card that does not cover the sale, and the balance moves to a card without restarting the transaction — two tenders, one order, one receipt.

ClearCart
Emily Miller
April DressSize M · White
$412.00
Total$412.00
Pay $412.00

The cart is ready to pay — one total to reach, however the customer gets there.

Let the customer pay on their own phone

The associate shows a code, the customer scans it with their own camera and pays from their own wallet — no terminal, no card handed over, no queue.

Payment
Total to pay
$164.00
Tap to Pay on iPhone
Scan to Pay
Card Reader
Cash

Scan to Pay sits alongside every other tender — it is not a separate app or device.

Count and close the drawer

The end of a trading day on the shop floor — count the drawer on the phone, reconcile it against what the POS expected, and record the variance where the close-out report will find it.

Cash Management
$1,849.50
Expected in drawer
Opening float$200.00
Cash sales today$1,649.50
Drawer
Opened 08:02Register 2
Count & Close Drawer

The POS already knows what the drawer should hold — the float plus every cash sale it took.

Run the wrap desk on the same app

Store mode on the iPad at the counter — the store’s own view, a full cart with its totals on one screen, the counter’s card reader, and the day’s trading a tab away.

Store 14 · Fifth AvenueRegister 2 · Maya G.
SellOrdersCustomersReports
Sales today$12,480.00Store 14 · all registers
Transactions80Since open
Waiting at the counter
Pickups ready7
Open carts3
New Sale

At the counter the app opens as the store: today’s trading, and what is waiting to be collected.

Keep selling when the network drops

The connection goes and the store carries on — a cart of in-store items, built and paid for on the device, then submitted to NewStore by the associate as soon as the network is back.

No connectionOffline mode — keep selling
ClearCart
Cameron BlazerPersian Blue · 06
$465.00
Subtotal$465.00
Total$506.27
Pay $506.27

The network goes. The cart on screen does not, and neither does the Pay button.

Take a payment

How an associate takes a contactless payment on the NewStore POS — from tap to a digital receipt.

Hold Here to Pay
DODICI
$412.00

Customer taps their card or phone to the reader.